Skills & experience required to Succeed in this role:

4 to 5 years of experience required 

A) Client Solutions and Services Upsell 

• Providing effective solutions whilst identifying and developing new business from existing clients 
• Serve as primary day-to-day liaison with assigned clients and maintain positive rapport 
• Manage multiple Retainer clients and projects simultaneously while interfacing with different internal and external personnel 
• Managing Marketing and Influencer Programs as and when required for clients/Projects 
• Ensure consistency of messages across multiple networks, mediums, and platforms 
• Serve as community and relationship manager for brands and resolve any issues as and when they arise 
• Recommend innovative ideas to generate buzz around the brand, its product promotions, launches and brand-sponsored events 

B) Research, Reports and Audits 

• Create monthly social media status reports detailing key insights, popular content topics, community quotes (verbatims) and monitoring results; work with analytics team and oversee preparation of metrics, tracking and activity reports as based on client reporting needs 
• Create social plans and research audits including (and not limited to) content strategy plans, competition research briefs and digital audits improve current offerings 

C) Billing and Finance 

• Keep a track of all finance and billing matters 
• Follow-up with clients on outstanding 
• Track creatives for SoW client Billings 

Must haves 

• Strong negotiation, presentation, and communication skills 
• From a Digital Agency / Digital Mandate handling Background 
• Tracking and Quantifying attitude and skill of Finance, Brand Health, Competitor and Digital landscape 

A Huge Plus: 

• Content Strategist / Digital Project Management Background 
• SEO and SEM understanding 
• Website Design and Development Process understanding 
• Media understanding 
• Google Analytics and any other analytic tools understanding