Job Description for KPO Associate
- Experience Required: 0-2 Years
- Job Location: Mumbai
DESCRIPTION:
As a KPO Associate, you will play a vital role in executing and managing key knowledge-based processes within the organization. This position requires a strong understanding of KPO processes, attention to detail, the ability to work collaboratively with team members, and proficiency in working flexible shifts to ensure efficient service delivery.
SKILLS AND EXPERIENCE:
- Bachelor’s degree in a relevant field; additional certifications related to KPO are a plus.
- Strong analytical and problem-solving skills.
- Detail-oriented with a focus on delivering high-quality work.
- Effective communication and interpersonal skills.
- Ability to adapt to changing priorities and work in a dynamic environment.
RESPONSIBILITIES:
- Process Execution:
- Execute knowledge-based processes efficiently and accurately, adhering to established guidelines and quality standards.
- Collaborate with team members to ensure seamless workflow and contribute to achieving overall team objectives.
- Documentation and Reporting:
- Maintain detailed documentation of processes, methodologies, and outcomes.
- Generate timely and accurate reports for internal and external stakeholders as required.
- Quality Assurance:
- Implement quality control measures to ensure the accuracy and reliability of work output.
- Participate in regular quality audits and proactively address any identified areas for improvement.
- Continuous Learning:
- Stay updated on industry trends, best practices, and technological advancements relevant to the KPO domain.
- Participate in training programs to enhance skills and knowledge.
- Shift Working:
- Work flexible shifts to ensure 24/7 coverage and meet client service level agreements (SLAs).
- Collaborate with the team to ensure smooth handovers between shifts and maintain consistent service delivery.
- Collaboration:
- Work collaboratively with team members and other departments to ensure a cohesive and efficient work environment.
- Share knowledge and contribute to the collective success of the team.
- Timely Delivery:
- Prioritize tasks and manage time effectively to ensure timely delivery of work.
- Communicate proactively with team leads regarding project status and potential challenges.
- Deadline Management:
- Manage design projects efficiently, adhering to timelines and delivering high-quality designs within specified deadlines.
- Prioritize tasks based on project requirements and deadlines.